Cancellation and items exchange are acceptable only BEFORE the team has picked up the items; and 15% cancellation fee will be charged for all cancel orders. After we pick up the items, all sales are final.
If you would like to cancel an pre-order item before its released or restocked date, 15% cancellation fee will be applied as well.
The Company will refund the full amount only if the items are out of stock in the stores. No return or exchange is allowed even the customers regret to buy the items or the clothes sizing is not fitted. Therefore, we highly recommend the customers consult with our personal shoppers via emails, Instagram direct messages or Facebook private messages for the right sizing or any concerns before placing the order.