Help Center


An Important Update about COVOID-19

Japan Post has suspended US airmail service, how does it affect my order? (04.23.2020)

Hong Kong Post has suspended part of the service, how does it affect my order? (04.23.2020)

All Disney Parks are temporary closed, how is it affect my order? (05.28.2020)

Surface Mail

What is Surface Mail?

How long will it take to deliver a Surface Mail Package?

Is Surface Mail traceable?

Is it normal that my Surface Mail Package status is not moving?

It is safe to ship via Surface Mail?

About Returns & Exchanges

What is your Returns & Exchanges Policy?

If the items are Damaged or Defective Items?

General Questions

Can I change my Existed Order?

Can I cancel my order?

I just placed my order, can I add another item to it?

Does USShoppingSOS be responsible for international custom fees?

Why my order got Cancelled?

Do you have a store location?

When I place the order, I get an error message when I enter my Shipping and Billing Address?


How do I track my order?

I have an issue regarding to the shipment of my orders

When will my order ship?