Help Center

Hong Kong Post Office has suspended part of the postal services to certain countries, including USA, Canada, Japan, Korea, United Kingdom, France, Australia and etc. and here is the link for your reference: 

https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_684.html

The shipping team will hand all the unshipped packages (including HKDL, SHDL & SHDS & Starbucks Hong Kong & China) to the post office once the suspension is ended. If you have further questions, welcome to private message or email us. Thank you for your understanding. Please stay safe & heathy.

Due to the Coronavirus outbreak, all Disney Parks are temporary closed. Only selective items are available in Hong Kong Disneyland Hotel and Shanghai Downtown Disney. Thus, we cannot fulfill most of the Parks (DLR, HKDL, TDR & SHDL) pick up service until they are reopened.

If you don't want to wait for this uncertain period of time, please contact us within 2 hours after the order has been placed and we will be able to cancel your order and fully refund (for DLR, HKDL, TDR & SHDL only). After the 2-hour period, we will NOT accept any refund or exchange even you change your mind later due to any reasons.

If we haven't heard from you within the 2-hour period, then we're going to pick up your order as soon as we can once the parks are reopened. If any of the items is not available at that time, we will follow up with you to either exchange for other items or fully refund. Otherwise, we will notify you when your order has been sent with the tracking number in about 2 weeks after the parks are reopened.

For other non-park items (e.g. Disney Store, Starbucks, other Disney License Products and etc), we're going to pick up your order in the store soon. If any of the items is available in the store in our coming 2 visits, we will follow up with you to either exchange for other items or fully refund. Otherwise, we will notify you when your order has been sent with the tracking number in about 2 weeks.

For further inquiries, please feel free to email us via usshoppingsosinquiry@gmail.com.

Thank you

For Aulani, DLR, HKDL, TDR, SHDL, SHDS, Starbucks China & Starbucks Hong Kong Items

Due to the Coronavirus outbreak, all Disney Parks are temporary closed. Only selective items are available in Hong Kong Disneyland Hotel and Shanghai Downtown Disney. Thus, we cannot fulfill most of the Parks (Aulani, DLR, HKDL, TDR, SHDL) pick up service until they are reopened.

Also, Hong Kong has suspended part of the postal service to certain countries, including USA, Canada, Japan, Korea, United Kingdom, France, Australia and etc. And we cannot ship out HKDL, SHDL SHDS, Starbucks China & Starbucks Hong Kong orders until the postal service suspension is ended.

If you don't want to wait for this uncertain period of time, please contact us within 2 hours after the order has been placed and we will be able to cancel your order and fully refund (for Aulani, DLR, HKDL, TDR, SHDL, SHDS, Starbucks China & Starbucks Hong Kong only). After the 2-hour period, we will NOT accept any refund or exchange even you change your mind later due to any reasons.

If we haven't heard from you within the 2-hour period, then we're going to pick up your order as soon as we can once the parks are reopened. If any of the items is not available at that time, we will follow up with you to either exchange for other items or fully refund. Otherwise, we will notify you when your order has been sent with the tracking number in about 2 weeks after the parks are reopened.

For the Other Items

Cancellation and items exchange are acceptable within two hours after the order has been placed and 8% cancellation fee will be charged for cancel orders. The customer must email us within the time frame for the cancellation or exchange. All cancellation and exchange request after two-hour time frame will not be granted.

After the two-hour cancellation and exchange time frame, all sales are final. The Company will refund the full amount only if the items are out of stock in the stores.  no return or exchange is allowed even the customers regret to buy the items or the clothes sizing is not fitted. Therefore, we highly recommend the customers consult with our personal shoppers via emails, Instagram direct messages or Facebook private messages for the right sizing or any concerns before placing the order.

Our shipping team checks each item and packs carefully to ensure it will be safely arrived on customers’ hand. But if the items are defective or damaged during the shipment, the customers should contact us as soon as possible with pictures proof. We will provide solutions based on situation. If we send the incorrect items, shipment will be rearranged and we will reimburse the postage for the return package.

Items exchange are acceptable ONLY within two hours after the order has been placed.

Cancellation and items exchange are acceptable within two hours after the order has been placed and 8% cancellation fee will be charged for cancel orders.

We cannot add any new items to an existing order. Please place a new order for the item.

We are not responsible for international custom fees.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available at Disneyland or stores. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order and the value of the Not Available items will be fully refunded to you.

We are on-line Merchandise Personal Purchasing Agency only.

If you are receiving an error message, there may be a problem which is related to your credit card information, like billing or shipping address. Please kindly note that the billing address should be matched exactly what your bank has on file. Please review all information carefully and look for any typos. 

Yes, We ship Worldwide.

Once our shipping team has shipped out your order, you will receive an e-mail with your shipment's tracking number via Email.

We ship all of our orders by USPS or other local post office. Once a package leaves our warehouse, it is out of our hands and becomes the responsibility of the courier. For questions regarding tracking or locating your package once it has been shipped – please contact USPS or your Local Post office directly and provide your tracking information.

Since we don't carry inventory on hand, we usually takes around 2 to 3 weeks to purchase, process and ship out the orders.