Help Center

The Company will refund the full amount only if the items are out of stock in the stores. All sales are final once the items have been picked up from stores, no return or exchange is allowed even the customers regret to buy the items or the clothes sizing is not fitted. Therefore, we recommend the customers consult with our personal shoppers for the right sizing or any concerns before making the decision.

Our shipping team checks each item and packs carefully to ensure it will be safely arrived on customers’ hand. But if the items are defective or damaged during the shipment, the customers should contact us as soon as possible with pictures proof. We will provide solutions based on situation. If we send the incorrect items, shipment will be rearranged and we will reimburse the postage for the return package.

Unfortunately we cannot make any changes to an order once it has been placed. We apologize for the inconvenience.

Unfortunately we cannot make changes to an order once it has been placed. We apologize for the inconvenience.

We cannot add any new items to an existing order. Please place a new order for the item.

We are not responsible for international custom fees.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available at Disneyland or stores. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order and the value of the Not Available items will be fully refunded to you.

We are on-line Merchandise Personal Purchasing Agency only.

If you are receiving an error message, there may be a problem which is related to your credit card information, like billing or shipping address. Please kindly note that the billing address should be matched exactly what your bank has on file. Please review all information carefully and look for any typos. 

Yes, We ship Worldwide.

Once our shipping team has shipped out your order, you will receive an e-mail with your shipment's tracking number via Email.

We ship all of our orders by USPS or other local post office. Once a package leaves our warehouse, it is out of our hands and becomes the responsibility of the courier. For questions regarding tracking or locating your package once it has been shipped – please contact USPS or your Local Post office directly and provide your tracking information.

Since we don't carry inventory on hand, we usually takes around 2 to 3 weeks to purchase, process and ship out the orders.